Outstanding staff, stunning views, excellent food, caring and thoughtful service, great activities and facilities

Couldn't find any faults at all.

After the recent reconstruction the hotel fully deserves its 4 stars. Excellent service, staff, food. Recommended.

I came back to this hotel to ski on Stubai glacier and it was as wonderful as the first time I visited it. Really recommended.

The hotel was exceptionally clean, with wonderful facilities including a pool area, games room and comfortable lounge. The breakfast was excellent, and the staff were highly professional, warm and friendly.

Nothing to complain about at all.

Nice hotel staff, convienant location. Hotel itself is beautiful, our room not so much.

The room was not at all what it looked liked on the pictures. On Booked.net it showed a nice new bathroom, but we got a room with an old bathroom and seperate toilet with those old, ugly brown tiles. The bathroom was very clean though. Sadly, there was also a terrible smell in the room. Even the staff noticed and opened the door and window to the balcony. Actually we should have asked for a different room, but we were very tired after a long trip. If you get a newer room though, without the smell, hotel Serles is actually a nice place to stay. Very close to the Brenner Pass, very convienant as an overnight hotel on your way to Italy.

We enjoyed the family ran atmosphere. Everyone there wanted to please and that is important.

The toilet paper

I recently had the pleasure of staying at this remarkable family-run hotel and I must say it exceeded my expectations in every way. From the moment I arrived, I felt warmly welcomed by the staff who went above and beyond to ensure my comfort throughout my stay. The rooms were beautifully appointed, offering breathtaking views of the surrounding mountains. The attention to detail and the level of comfort provided were truly exceptional.

I highly recommend this place to anyone looking for a luxurious and comfortable stay in a breathtaking setting.

The hotel is perfect for a tyrolean vacation. The hotel features an extensive spa area, including indoor pool, hot tub, sauna, and aromatic steam bath. We relaxed by the pool with a cup of fresh brewed tea provided in the spa. The room was comfortable and included nice extras such as a backpack, walking sticks and hot water bottle. The view of the mountains from our balcony was fantastic. It is a great hotel for families. My grandchildren enjoyed the playground and play room with lots of toys. Evening meals were great. The hotel also offers free lunch and afternoon coffee and cake. The family who operates the hotel are very friendly. I highly recommend Hotel Serles.

This hotel is absolutely outstanding. I rarely give anything 10/10, but they thoroughly deserve it, across the board. It is a lovely hotel in a fantastic setting, but more than that, it is a family-run hotel, run with real pride and professionalism, alongside a warm style and really helpful approach to each individual. They really cared about us and everything. The friendliness was simple and genuine, and it seemed to pervade the other guests in a really nice way. The food on the evening day-menu was absolutely terrific, with local flavours and styles, and abundant quantities. There was an excellent breakfast buffet with additional service, and lunch too. Afternoon tea and cakes were great, especially after long walks! Excellent advice was offered on walks in the area, at appropriate levels, and some guided walks were taken by the family. Daily weather and other updates provided. This particular summer holiday was very special to us, and the absolutely outstanding quality of this hotel and its staff made it doubly so! The costs were very reasonable indeed for what we got. I recommend this wholeheartedly (as you may have gathered!) to anyone looking for a friendly and enjoyable Tyrolean holiday experience in some style. Thank you to everyone, including previous reviewers, whose comments helped us find the right place.

We liked everything.

Amazing experience!

We spent New Year's Eve at this incredible hotel and it was everything we could have hoped for. The staff was so welcoming and helpful throughout our stay. The location was perfect, with stunning views of the surrounding mountains and easy access to nearby skiing. The buffet breakfast was delicious with plenty of options, while the spa and wellness facilities were top-notch. We also loved the New Year's Eve festivities, especially the fireworks display which was simply magical.

Our experience at this hotel was amazing and we have no major complaints. The only slight downside was that the rooms were a bit small, but this was not really an issue with all the other amazing features and facilities this hotel has to offer.

Booked this hotel to be near the mountain toboggan run. Unfortunately it was not operating because of the recent rain. Hotel was outstanding. Very good English spoken. Complete restaurant on site and an exceptional full breakfast included. Extra plus...hotel has an elevator!

Very friendly staff, marvelous breakfast, very nice spa. Really recommended.

The hotel boasts an enviable location, being at a close proximity to an outdoor recreational area. The rooms are maintained with meticulous attention to detail, a hot water bottle in the bathroom proving to be a thoughtful touch. Breakfast is sumptuous, offering delicacies that are freshly made, including omelets and pastries. the staff is welcoming and courteous.

The hotel falls short in terms of offering inclusive drinks with the meals, thus increasing expenditure for guests.

I found the hotel very friendly and the owners did everything they could to make my stay very comfortable and the food was excellent. Hotel Series is a real delight to stay at and the family really look after you.

Nice hotel& very very nice host